NEW Performance Audit: The City of Oakland’s Homelessness Services: Better Strategy and Data are Needed for More Effective and
Accountable Service Delivery and Positive Outcomes for Oakland’s Homeless Residents.

On September 19, 2022, the Office of the City Auditor released the second of two performance audit reports on homeless services. This second audit titled, The City of Oakland’s Homelessness Services: Better Strategy and Data are Needed for More Effective and Accountable Service Delivery and Positive Outcomes for Oakland’s Homeless Residents, aims to provide critical information to City policymakers, leaders and staff to assist them in overseeing and managing the City’s homelessness services. The audit focuses on the City’s performance in delivering crisis response, longer-term housing, and other supportive services. The audit scope was fiscal years 2018-19, 2019-20, and 2020-21. The report outlines key audit results across six sections.

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Performance Audit: The City of Oakland’s Homeless Encampment Management Interventions and Activities for Fiscal Years 2018-19 and 2019-2020.

On April 14, 2021, the Office of the City Auditor released the City of Oakland’s Homeless Encampment Mangagement Interventions and Activities audit. This report examines the City of Oakland’s encampment management services and activities and has four sections. Section 1 discusses the impacts of encampments on Oakland residents, both housed and unhoused, City staff, City services, businesses, and the community, as well as the City’s efforts to mitigate the impacts of encampments. Section 2 addresses the Police Department’s and the Fire Department’s response times to 911 emergency calls at encampments and the City’s response to the 311 Call Center service requests at encampments. Section 3 includes estimates of the City’s costs associated with encampment activities. Specific cost details and the roles and responsibilities of staff working on encampment activities, and the audit methodology to estimate such costs, are shown in the Appendix. Finally, Section 4 provides guidance for the City Administration to more effectively implement the City’s new encampment policy.

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